Now Hiring - Relocation & Lifestyle Consultant

July 4, 2022

Job Title: Relocation & Lifestyle Consultant

Reporting To: Managing Director

Location: London (City / Some Remote working possible)

Salary: Competitive (plus commission & benefits)

 

Summary of Job:

Launched in 2022, REALM is a brand-new relocation & lifestyle business which is part of the FD Group of companies which includes Go Group & FD Platinum. We are at an exciting stage of a journey which has seen us embark on brand new projects, move to new premises and work with new and diverse clients of all kinds. We’re growing, now’s the time to bring some new people along with us on the adventure!

 

We are recruiting for a friendly, tenacious and focused Relocation & Lifestyle Consultant with excellent customer service skills, time management, and tonnes of enthusiasm for the work we do to help us recognise the potential offered by a brand new start-up business and help create fantastic relocation & lifestyle experiences for our clients and customers. It helps if you have a sense of humour, are calm under pressure and have a passion for doing things a little bit differently to the norm.

 

We are an inclusive employer and we welcome applications from all background and lifestyles.

 

PRINCIPAL ACCOUNTABILITIES:

 

SERVICE DELIVERY:

  • Provide excellent levels of customer service & support for Realm’s corporate and private clients & customers.
  • Manage the relocation lifecycle for key customers and manage referrals to lifestyle and concierge partners as required.
  • Work closely with our network of global supplier partners to develop and provide world class service offerings and maximise the potential
  • Recognise revenue and manage billing and other admin activity with timeliness and accuracy.

 

GROW OUR BUSINESS:

  • Assist with the growth of our business – work closely with our Client Development Manager and Senior Leadership to identify opportunites to grow and promote a brand new start up business.
  • Contribute to the growth of a new start up business by learning all aspects of the business and the relocation industry.
  • Provide input into our marketing efforts where required.

 

CORE COMPETENCIES:

·      Prior experience in either the Global Mobility, relocation, or comparable industries (for example property or hospitality)

·      Excellent customer service & communication skills.

·      Empathetic, friendly and calm under pressure.

·      Time Management & Attention to Detail.

·      Discretion and adaptability.

·      Willingness to get involved, learn & adapt quickly & work hard to achieve results.

 

PREFERRED COMPETENCIES:

·      Strong understanding of the Global Mobility, relocation or comparable industries. 

·      Second European Language (French / German / Spanish)

 

SKILLS & QUALIFICATIONS:

·      University / College Degree (preferred)

·      International Living / Working Experience (Preferred)

·      Microsoft Office

·      Previous experience with in house CRM systems.

 

COMPANY VALUES:

The Company Values are a part of who we are, our people and how we operate. They were developed by our staff for our staff. They are integral in our recruitment process, our appraisal programme and how we act and behave on a daily basis.

 

  • Customer Experience – by putting the customer experience above all else by delivering exceptional service every time, by always focusing on the details
  • Making the impossible possible – Always creating solutions and new opportunities
  • Agility & Adaptability – by working quickly, seamlessly and cohesively
  • Accelerate & Innovate – by being ahead of the curve and challenging the norm
  • Teamwork – By playing our part, working together, we care passionately about what the company is striving to achieve!
  • Integrity – by having strong work ethics, sound judgment, honesty, respect and trust
  • Accuracy – by taking pride in our attention to detail
  • Our People – we create an inclusive environment where everyone can be themselves, thrive and reach their full potential.


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Auditing household goods processes is crucial, as these often represent a significant portion of relocation expenses. How Auditing Household Goods Processes Drives Cost Savings Identifying Inefficiencies: Vendor Performance: Audits can evaluate the performance of household goods vendors, ensuring they provide the best value. Inefficient or overpriced vendors can be replaced, leading to substantial cost savings. Process Streamlining:** By examining the entire relocation process, audits can pinpoint unnecessary steps and streamline operations, reducing time and costs. Volume Management: Accurate Volume Estimation: Misestimating the volume of household goods can lead to unexpected costs. An audit ensures accurate volume assessments, preventing overcharges. Cost-Efficient Packing and Shipping:** Audits can suggest more cost-effective packing methods and shipping routes, optimizing the entire process. 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By focusing on household goods processes, companies can uncover significant opportunities for optimization. Partnering with a consultancy business enhances this effort, providing expert guidance, objective analysis, and ongoing support. For global mobility teams, the path to efficient and compliant relocation programmes begins with a robust audit process. By leveraging the expertise of a consultancy business, companies can navigate the complexities of global mobility with confidence, ensuring that every relocation is as cost-effective and compliant as possible. Realm is a global consulting services business specialising in Global Mobility, based in London. If you’re looking to make changes to your Global Mobility programme or feel like you would benefit from some additional support and guidance, why not reach out to us for a chat ?
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